How secure is your website?
Our online store is protected by the most up to date security firewalls to ensure all data is kept secure. We understand how important secure payment is on any online store, and our checkout process is as secure as it gets. Our site is not only SSL certificate encrypted, but we also allow for payment’s including credit and debit card are through Stripe & PayPal – the safest online payment system available.
When will my package arrive?
Shipping can take anywhere between 5-25 business days depending on availability, the day of the week you order and your location. We'll do all we can to ensure your products arrive at your doorstep in a timely manner!
What is your return policy?
If you are unhappy with your purchase, please contact us immediately we will make it right through either refund, store credit or replacement.
Please do not send your purchase back to the manufacturer.
If you order the wrong size or style please contact us and we will be happy to help you exchange it for the right item.
You are also welcome to return an item that you just don't like.
We will process the store credit or refund once we receive the tracking number for the return. Please contact us for the address and further information.
Do you offer free shipping?
Yes! This is one of the perks of Fluffy Naps that we pride ourselves in. We offer FREE shipping worldwide.
However, they are some items that are not eligible for free shipping but the shipping cost is not too much.
Do you accept returns?
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 30 days of delivery
- The return is made within 14 days of the return or exchange request
To ask for a return, please contact our support using our support page.
Broken? We'll send you a brand new one!